RSPCA Sunderland Hartlepool & South Tyneside's very own children's picture story book.
A colourful, and wonderfully illustrated children's book about pets, animals, animal care, and welfare.
Follow the journey of Tot, an abandoned and frightened guinea pig, from her rescue by RSPCA staff to all of the welfare-conscious steps in between: care by the local vet, rehabilitation in an RSPCA Animal Centre, and finding her forever home.
Helping children to learn about animal welfare, by bringing the five essential welfares to life as colourful and helpful Wisps characters.
An ideal gift for children who love animals and pets (ages 2 to 10yrs).
All proceeds go back into the branch.
Tot & the 5 Welfare Wisps Guinea Pig Kids Story Book
RETURNS & REFUNDS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at enquiries@rspca-sunderland.org.uk.
Please note that returns will need to be sent to the following address:
5A Ashfield Terrace, Chester-le-Street, County Durham. DH3 3PD
If your return is accepted, we’ll ask you to post your item back to us, as well as instructions on how and where to send your package, please ensure you obtain proof of posting. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.
You can always contact us for any return questions at enquiries@rspca-sunderland.org.uk
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@rspca-sunderland.org.uk
Items shipped by Royal Mail 2nd Class.